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This is a FAQ under development. We will post useful questions and answers here as we receive them. If you do have a question that should be on this list, then please contact us to ask you question.
The maximum supported weight on all models are 260lbs. We would recommend getting a model with bigger battery for users above 200lbs, as it will use more power to move you around.
Tire pressure from 20-30 psi is ok. Higher pressure will extend the range (uses less power) but is not as comfortable to ride. Slightly lower pressure makes the two wheels feel more like one big wheel.
Airwheel comes under the same laws as Segway, so if a Segway is allowed then Airwheel is probably allowed.
Different airlines have different rules regarding transportation of batteries. USA's DOT says batteries up to 300WH can be brought on board. http://phmsa.dot.gov/safetravel/batteries New rules make it very difficult to bring Airwheels and similar devices on any plane.
Order related questions
Shipping is included in the unit price! UPS does sometimes charge a fee of $35 when delivery to USA. The receiver have to pay this charge when it is requested.
We ship with UPS, it takes from 1 to 7 days.
We can get a quote for you, but it's quite expensive to save 1 or 2 days shipping time, so in most cases it's not worth it.
We can ship to many countries, and there are shipping prices to many countries entered in our system already. You can also enquire and we can check if we can get a better rate for you. There are some countries we can't ship to because of local exclusive distributors.
We see that this can look confusing. Airwheel is made by Changzhou Airwheel Technology Co., Ltd in China and have several distributors worldwide.
Warranty and repair
We do sell replacement tires and inner tubes. Look in the accessories section. The X3 and Q3 models use standard tires/inner tubes that you can find many places. Only the Q1 uses a special made smaller tires.
Q1 tire and inner tube size: 12"
X3/X5 tire and inner tube size: 14"X2.125"
Q3/Q5/Q6 inner tube size: 14"X1.75"
Also note that the warranty doesn't cover tires
In case there is a problem then we will first try to determine what's wrong and if it needs repair. In case it needs repair it needs to be shipped to us or an approved service center. There have been reported very few cases of problems with the Airwheels.
We only offer services under warranty on units sold by us. We know if we sold it through the serial number on the unit. We can still assist you with selling spare parts, but we will charge you for it.