Terms & Conditions

1. Limited liability
"Airwheelunicycle" are not responsible for any damage to the product or injury caused by using the product. All of our products are used at the customers own risk. Precautions should be taken before using the product.

2. Returns
Items can be returned within 15 days after receiving them only if they are not used and arrives back in like new condition. The customer has to pay the return shipping costs. Contact us to arrange a return. We will charge a restock fee if the unit shows any signs of usage.

3. Limited Warranty
We will support the products for 1 year and offer replacement parts or repair. The warranty covers manufacture faults only. The warranty does not cover:
- Damages caused by improper use, or damages to the unit caused by dropping or crashing the unit
- Normal wear and tear on tires and inner tube
- When there has been any modifications performed to the unit.

Please contact us so we can determine what is causing the issue and if it is covered by the warranty. Shipping cost related to repairs have to be paid by the customer. 

3. Shipping and handling
We ship within 2 business days, we try our best to get it out as soon as possible. 

4. Problems
If you believe your order is lost in shipping or if you have a problem with any item you purchased, you should contact us before filing a PayPal dispute or asking your credit card company to refund the payment. You can easily get in touch with us by responding to the sales confirmation email or using the contact form.

5. Safety
Riding the Airwheel can result in serious injury or death from collisions or accidents. Please read the included manual and see learning videos available at airwheelunicycle.com/learn before you use the Airwheel.
Please learn and abide by local laws and regulations when riding Airwheel.
Be careful and considerate of others, and take precaution of accidents and collisions.
Please ride at safe and proper speed and make sure your Airwheel is under control. Keep yourself at safe distance from pedestrians and vehicles and always be prepared to stop.
Do not allow others to try your Airwheel unless he/she has read through the manual.
Please wear safety gears while riding Airwheel.
Please stop riding immediately when AIrwheel starts alerting for low battery or over speed.
Charge your Airwheel in time to ensure safe and smooth usage.
Make sure to power off the Airwheel before lifting it.
Do not lift Airwheel on the wheel in case your fingers get caught between the tire and case.
Check your Airwheel carefully for any loosened or damaged parts every time prior to usage and do not ride before proper troubleshooting.
Do not allow children under the age of thirteen (13) to use the Airwheel. Children above thirteen (13) should only use the the Airwheel under adult supervision.